Privacy Policy | Charter Heaven

Last updated: June 2026

This Privacy Policy explains how Charter Heaven ("we," "us," or "our") collects, uses, and protects the information you provide when you visit https://www.charterheavenflorida.com, contact us, or book our yacht charter and transportation services.

1. Information We Collect

We collect information you give us directly, including:

Your name, phone number, and email address;
Booking details such as preferred dates, times, guest count, and the yacht or vehicle you're interested in;
Messages you send us through our forms or live-chat widget.

We also collect limited technical data automatically (such as device and browser information) to keep the site working and secure.

2. How We Use Your Information

To respond to your inquiries and provide quotes, availability, and booking support;
To contact you about your reservation by phone, email, or SMS;
To improve our services and customer experience;
To comply with legal obligations.

3. SMS / Text Messaging

By providing your mobile number and checking the consent box on our forms, you agree to receive SMS text messages from Charter Heaven regarding your inquiry, bookings, availability, pricing, and customer care. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help. Opting out of SMS will not affect your ability to book by phone or email.

4. How We Share Your Information

We do not sell or rent your personal information. We may share data with trusted service providers who help us operate our business (for example, our booking and customer-relationship tools), only as needed to provide our services to you.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Cookies & Analytics

We may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings.

6. Data Security & Retention

We take reasonable measures to protect your information and retain it only as long as necessary to fulfill the purposes described here or as required by law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time, by contacting us using the details below.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.

10. Contact Us

Charter Heaven
Miami, Florida, USA
Email: [email protected]
Phone: (786) 875-3121